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Quality Policy

N*Able does not measure success solely by the quality of the solutions we deploy, but by the value those solutions create for our customers. For us, creating value means delivering measurable business outcomes that our customers desire

Sustainable Quality: Customer Satisfaction = Satisfied Stakeholders

Perpetually on the customer edge, we see our clients as inextricably linked with our stakeholders. Thus we create value for our shareholders, partners and people by first ensuring complete customer satisfaction! By linking these two worlds, we create a sustainable cycle, which ensures successful business outcomes for our clients and promises excellent returns for our investors. 

Quality of Labour, Quality of Life

We keep our ideas sharp and our services fresh by giving people the space to exercise their individuality and the freedom to pursue their personal goals. The result is top quality labour and enriched quality of life for the people who form the backbone of our company.

Choice, Compliance & Continual Improvement

By giving our employees the liberty to use their creativity and judgement, we create a dynamic workplace that yields accountability and efficiency while fostering a culture of continual improvement within the organization.

 

Creativity, however, does not override adherence to statutory and regulatory requirements. In the spirit of good governance, we diligently comply with the regulations and best practices that frame this entire industry.

 

Project Management Methodology

Our methodology evolved over time , and we have now compiled it formally into our project management methodology titled ‘Stepping Stones’. The stepping stones methodology runs across the full length of the project, from initiating a conversation with the customer till the solution is completed and handed over to our support team. We are continuously improving the Stepping Stones methodology and see it as a critical contributor to project success.
Furthermore we have 8 PMP certified project managers who ensure the projects are managed to best practices.

N*TAC

Delivering complex services doesn’t end with delivery. We have built a robust multi-vendor Day 2 support services arm with a 24 x 7 x 365 helpline to ensure timely IT troubleshooting. N*Tac is a standalone service, and can be obtained by any enterprise for support on all IT maintenance and support services. It is staffed by a team of high calibre engineers, with expertise in multiple vendors and technologies.

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